Questions, answered

Nothing we sell is sitting in stock. Every piece is built after you order, so the advance buys the wood for your piece and books it into the workshop. For orders of Rs. 50,000 or more the advance is 40%, and the balance is paid on delivery. Smaller orders are paid in full upfront.

By bank transfer or mobile banking to the account shown after checkout. Upload a screenshot of the transfer on the payment page, or send it on WhatsApp with your order number. We confirm on WhatsApp within working hours.

When the piece is delivered and assembled, check it, then pay the remaining balance by cash or bank transfer to our delivery team.

Small changes such as polish colour or fabric are usually fine until production starts. Size and wood changes after cutting has begun may not be possible. Message us on WhatsApp as early as you can.

You can cancel for a full refund within 24 hours of paying the advance. After that the wood has been cut for your piece, so the advance is non-refundable, though we will always try to find a fair solution.

Most pieces take 15–25 working days from the day your advance is confirmed. Carved and large pieces can take up to 35 days. The exact time is shown on every product page, and we send progress photos while we build.

We currently deliver inside Lahore only, free of charge, with assembly by our own team. Delivery to other cities is coming soon. Message us if you are outside Lahore and we will tell you what is possible.

Yes. Use the Track order page with your order number and phone number to see where your piece is: awaiting advance, in production, ready, out for delivery or delivered.

Only solid Kikar (seasoned acacia). It is very hard and stable, takes polish well and stands up to daily family use, so we use it for every piece we make.

Our solid wood is seasoned before it is cut, which greatly reduces movement. Keep furniture out of direct sun and away from AC vents blowing straight at it, and it will stay stable through Lahore summers and winters.

Yes. Ask on WhatsApp and we will send photos and videos of current stock, or arrange for you to see samples.

Check the piece while our team is there. If there is a defect, a finish problem or it does not match your order, tell them before paying the balance. We will fix it in the workshop or at your home at no cost.